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Allow notifications for Pawfetti in your phone’s Settings. Reminders are scheduled on the phone itself, so they work without internet, but the phone won’t show them if notifications are off.

Make sure Focus or Do Not Disturb isn’t hiding Pawfetti’s notifications, and that the schedule has reminders switched on (open it from Records → Schedules). Settings → Reminders lets you choose how many days ahead and at what hour.

On Android, battery optimization can delay notifications; allow Pawfetti to run unrestricted in the phone’s battery settings if reminders arrive late.

Receipts and vaccination cards (and, with Pro, food labels) are read on your phone and work offline. Sam, Pro’s photo checks (a health concern, a breed, a medicine’s label), Find a Vet and backups to iCloud or Google Drive need an internet connection. Check your signal or Wi-Fi and try again.

A Sam chat is one conversation, and follow-up questions in it are free. Free includes 3 new chats in any rolling 24 hours (the app shows how many are left); Pro is unlimited under a fair-use allowance of up to 100 new chats in any rolling 24 hours, and the app tells you when it returns if you reach it. A chat that fails doesn’t count, reinstalling doesn’t reset it, and scans aren’t counted. Sam talks about dogs and cats only.

For a scan, fill the frame with the card, label or receipt, flat and in good light. A vet booklet can be scanned a page at a time. Every value is shown for you to check before anything is saved.

Allow Location for Pawfetti in your phone’s Settings (While Using the App is enough) and start the walk outdoors with a clear view of the sky. Pawfetti shows “Finding GPS…” until it has a good signal and counts distance only once it has one.

A weak signal (tall buildings, tree cover, indoors) makes the distance read short, and the walk says so while it happens. If the screen says “Tracking is interrupted”, location was switched off: turn it on in Settings and keep walking. The clock kept running, and the walk is saved to the pet’s Walks when you end it.

Logging and walking from the Apple Watch are part of Pro; the watch’s glance of your pets’ care stays free. Open Pawfetti on the iPhone once so your pets reach the watch, then keep the watch and the iPhone near each other: a finished walk goes to the iPhone when they’re in range and appears in the pet’s Walks.

You can pause, resume or end a watch walk from the iPhone’s walk screen. To save walks to Apple Health, switch on Save walks to Health on the watch; Pawfetti never reads Health.

The watch’s glance (each pet’s care due next, today’s routine and a summary) is free and view only. Logging a weight, a meal, an expense, care done or a routine item from the watch, and starting a walk from it, are part of Pawfetti Pro. The watch can’t buy Pro: open Pawfetti on your iPhone to upgrade.

If Pro ends, nothing the watch saved is deleted: it stays in Pawfetti on your iPhone, and the watch goes back to the free glance.

Your first two pets are free, with everything recorded for them. More pets are part of Pawfetti Pro: open Settings → Pawfetti Pro, or tap Add a pet and follow the prompt.

If Pro ended, your other pets are still on the phone, locked. Nothing is deleted; they open again when Pro is on.

On any plan, turn on automatic backups in Settings → Backup & Restore: iCloud on iPhone, Google Drive on Android. With Pro you can also save a backup file yourself and keep it somewhere safe; restoring a file on the new phone is free.

Install Pawfetti on the new phone and it offers the newest backup the first time it opens (on Android, connect the same Google account), or restore it later from Settings → Backup & Restore. Your phone’s own backup (iCloud Backup on iPhone, Google One backup on Android) also brings Pawfetti’s data along when you restore the whole phone.

The person who starts the family needs Pro: open Settings → Family Sharing → Start a family, then Show invite QR. Everyone else joins for free: in Pawfetti on their phone, open Settings → Family Sharing → Scan a family’s QR (or scan a screenshot of it from Photos). The QR changes every 10 minutes, so scan the one on the screen now.

Then turn on sharing for each pet you want the family to see. Shared pets, their records, schedules, weights, illnesses and expenses, and their profile photo appear on everyone’s phone and stay in step, even after time offline. Meals and foods sync too, and so do medicine doses and journal entries, which show on phones with Pro. Photos of records and receipts, Sam’s chats and settings stay on the phone that has them.

Changes travel when both phones are online, usually within seconds. Open Settings → Family Sharing to see when this phone last synced, and tap Sync now. A phone that was offline catches up on its own the next time Pawfetti is open with a connection.

Allow notifications for Pawfetti to hear when a pet is shared with you. They’re a heads-up only: the pets arrive with the sync either way.

Anyone can leave in Settings → Family Sharing → Leave family. The owner removes someone by tapping their name, or deletes the whole family. Whoever leaves or is removed keeps their own pets on their phone; the pets others shared leave their phone the next time it’s online. Pets they shared stop being shared, and stay with them.

On iPhone, your family comes back after reinstalling Pawfetti. To bring it to another phone, open Settings → Family Sharing → Protect with email first, then on the new phone choose Restore a family and sign in with that email. This only restores your place in the family; restore your pets and records with a backup.

To remove everything Family Sharing keeps on our server for you, open Settings → Family Sharing → Delete Family Sharing data. Your pets stay on your phone.

These four are part of Pawfetti Pro. If you had them before, nothing was deleted: your walks, routes, medicine doses, journal entries and saved poster details are still on your phone and in your backups, and they all come back when Pro is on again. If you are a subscriber and still see this, open Settings → Pawfetti Pro and tap Restore purchases.

On Free, a walk that is already recording can still be ended and saved. Dose reminders pause while Pro is off and start again when it’s back. The care guide and Find a Vet for vet clinics and 24-hour vets stay free; pet shops, groomers, pet pharmacies, boarding, shelters and dog parks on the map are part of Pro.

Siri and Shortcuts are part of Pawfetti Pro: “Hey Siri” phrases, the Shortcuts app, Spotlight and the Action button on iPhone, and Google voice actions on Android. On Free they answer that they need Pro and do nothing else. Shortcuts you already added stay in the Shortcuts app and work again the moment Pro is on; nothing in Pawfetti was changed or deleted.

The app icon’s touch-and-hold menu and the Home Screen widgets’ buttons are not part of this and stay free. If you are a subscriber and still hear this, open Pawfetti once (it tells Siri your plan when it opens), then Settings → Pawfetti Pro and tap Restore purchases.

Open Settings → Pawfetti Pro and tap Restore purchases, signed in to the same Apple Account or Google account you subscribed with.

Subscriptions are managed by the store. On iPhone, open Settings → your name → Subscriptions → Pawfetti. On Android, open Google Play → your profile → Payments & subscriptions → Subscriptions. Manage subscription on the Pawfetti Pro screen takes you there.

Cancel at least 24 hours before a trial ends or the plan renews to avoid the next charge. Everything you recorded stays on the phone; pets past the first two, Walks, medicine doses, the Journal, Siri and Shortcuts and the lost-pet poster lock until Pro is on again, and a walk you are already recording can still be ended and saved.

Open Settings → Language. The whole app switches at once, Sam and the care guide included; pet names and records stay as you typed them.

Open Settings → Send feedback. Your mail app opens with the app version and your phone model filled in, and nothing is sent until you send it. No pet records, photos or chats are included.